IN-STORE PICK UP
We do not ship products. All items are instore pick up only.
ORDER CHANGES & CANCELLATIONS
Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us using our Contact form. Cancellation notice must be given within 2 hours of placing your order.
RETURN POLICY
To facilitate an easy, enjoyable experience on behalf of all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know! We will do everything we can to make it right, including helping to troubleshoot problems or issuing an exchange or a refund. Items returned for exchange or refund must be received within 30 days of your receipt of the item. Products should be returned in their original packaging.
You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.
SHOP FEES & LABOR RATES
- Labor is billed at $150 per hour based on one installer working on the vehicle.
- The use of multiple installers to reduce completion time does not reduce labor charges.
- A $50 diagnostic fee covers up to 30 minutes of diagnostic time and may be waived with approved repairs.
CAMPER SHELL ORDERS
- Camper shell orders are non-refundable and cannot be canceled once placed.
- Orders are submitted based on the customer-approved and signed specification sheet.
- Any ordering errors resulting from customer-approved specifications are the responsibility of the customer.